At Fashionvalley, each item is carefully checked, packed, and shipped with care. We share photos and videos of your actual product and parcel before shipping, so you know exactly what to expect.
As a small business, we focus on quality control to keep prices fair for everyone. Therefore, we only accept returns or refunds if the product you receive is defective or damaged in transit.
Returns & Refunds
- We only accept returns or offer refunds if the item you receive is defective or damaged during shipping.
- If your item arrives broken or defective, we will provide a full refund including shipping charges.
- Returns or refunds are not accepted for reasons other than damage or defect (e.g., change of mind, dislike, etc.).
- We do not accept return requests made after 48 hours from delivery.
How to request a return
- Contact us within 48 hours of delivery at +91 886644 0318.
- Record and share an unboxing video clearly showing:
- The unopened parcel from all sides before opening.
- The process of opening the parcel.
- The defective or broken part of the item.
- Returns without an unboxing video will not be accepted, as it helps us verify and resolve genuine cases quickly.
Exchanges
- We do not accept exchanges under any circumstances, including for size, color, or different product requests.
- Each product is shipped exactly as shown and confirmed via photos and videos before shipping.
We truly appreciate your understanding and support for our small business. This policy helps us keep quality high and prices fair for everyone!